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Front End Analysis (needs assessment): Organizations confer a special privilege when they take us into their confidence and share their special challenges. Yet this is critical to effective solution design; without it, return on investment is at risk. We take this trust very seriously.

What is the need? What is the measure of success? Is training the answer? Are there solution requirements beyond training (e.g., process, performance criteria, special learner needs)? What are the risks? What are the change issues? What are the audience needs/interests? Front-end analysis lays the foundation for success.

• Identify the business need or problem
• Identify critical stakeholders (ensure early inclusion)
• Determine evaluative metrics strategy)
• Collaborate with stakeholders for measurable learning objectives
• Identify relevant process
• Identify relevant organizational strategy and cultural values
• Identify audience characteristics (including change issues)
• Identify environment and technology issues
• Articulate project scope
• Establish the communication strategy
• Identify Subject Matter experts
• List project milestones
• Establish critical delivery timelines
• Identify milestone success criteria
• Identify risk factors and risk mitigation

Experience is Key: Experience is critical to needs assessment. At KnowACE, we've seen nearly every mistake, we've tackled many of the same problems you face more than once. We see the issues before they affect the project, from ambivalent stakeholders to change issues or a disconnect between process, strategy, and culture, we know the pitfalls, the penalty, and the solution.